Scheduling Officer

Receives all incoming calls and personal inquires related to the scheduling process demonstrating in a courteous manner.

Direct and coordinate the booking of Clinical & Surgical waiting list.

Create Clinical & Surgical physician schedule on TrakCare, and identifies empty slot and convert them into sessions.

Liaises with physicians regarding their waiting list and Division Chair to arrange waiting list of Ex KKESH physicians.

Liaises with OR staff regarding special order cases, physician surgical privileges, space and machine availability.

Coordinate with OPS regarding medical clearance and allocation / utilization of clinical slots.

Prepares regular periodic and statistical reports as required.

Obtain and verifies all information required about the patient and surgical procedure at the time of scheduling.

Accurately input all data required for the scheduling process and statistical analysis. Seek clarification if order/data are incomplete or unclear.

Plans for the best possible utilization of surgery time & rooms in the scheduling process.

Provides information to the Case Management Manager & OPS on allocation / utilization of clinical & surgical slots.

Coordinate with Eligibility & Outreach to arrange physician chart review / waiting list.

Coordinate with medical staff regarding physician’s on call, leaves and contact to create physicians schedules.

Coordinate with HRD & CMO regarding new physician’s contract to create physicians schedules.

Performs all duties in a professional, effective and confidential manner.

Performs all other related duties as required or assigned.